[Operator name]

MOLUYUKA & SAI

 

 

【Representative】

Yuka Murakami

 

 

【Location】

2-2-15 Minamiaoyama, Minato-ku, Tokyo

 

 

[Operator contact information]

Contact Us

*We do not accept phone inquiries. Please contact us via the inquiry page.

 

[Product sales price]

The price is based on the tax-included price shown for each product at the time of ordering.

 

 

[Amount required other than the product]

・Consumption tax : 10 % of the product price

・Shipping fee : 550 yen (tax included) nationwide in Japan * Free shipping for orders over 11,000 yen (tax included)

International shipping will incur additional fees depending on the country.

 

 

【Method of payment】

・Various credit cards ( VISA , Master , American Express )

・Various payment services ( Shop Pay , Apple Pay , Google Pay )

・Bank transfer

 

 

【Delivery】

Ordered items will be delivered by Japan Post to the address you specified on the delivery address input screen.

We also accept requests for delivery times. (Delivery times: morning, 2 pm-4pm , 4 pm-6pm , 6 pm-8pm , 7 pm-9pm )

For orders over 1 million yen or orders that exceed Japan Post's size limit, all orders will be delivered by Nippon Express's valuables transport service, so we cannot accept requests for specific delivery dates and times or cash on delivery.

 

We cannot accept orders to a delivery address where the purchased items may be transferred from the specified delivery address.

 

We will accept your desired delivery time, but please note that your order will usually be shipped within 2 to 10 business days after we receive your order and confirm your payment. (Excluding the New Year holidays and retailer holidays)

If you have not received your order within 10 business days after receiving the order confirmation email, please contact us via the inquiry page .

 

Please note that there may be cases where delivery is unavoidably delayed or the contract is terminated due to force majeure (※) such as natural disasters, bad weather, or server downtime of the seller.

The relevant person will be notified in advance by email only if the contract is terminated.

*Force majeure refers to events beyond the reasonable control of the operating company, including natural disasters, bad weather, server downtime of the operating company, restrictions on actions and import/export restrictions based on policies of governments (including local governments), government-related agencies and national governments (including local governments), etc., as well as disruptions to social order including wars both domestic and international.

 

 

 

[How to handle returns]

Returns and exchanges will be subject to the return policy separately set forth by our company.

If you would like to return an item, please submit a return request via the contact page .

*Customers are responsible for shipping costs for returning products for their own reasons.

 

Returns are possible within 14 days of the delivery date. (Some items are not eligible for return.)

Please see our Returns Policy for more details.